Faqs
You may request a return within 30 days of receiving your order if:
The item is faulty, damaged, or not as described.
You received the wrong product.
Eligibility
Return shipping costs are the responsibility of the customer unless the product was faulty or incorrect.
Shipping Costs
Change-of-mind purchases after 30 days
Gift cards or promotional items
Non-Returnable Items
Process
Email us at support@beargrip.com.au with your order number and reason for return.
We’ll provide return instructions.
Once your return is approved and received, your refund or replacement will be processed within 5–10 business days.
To qualify for a return:
Item must be in its original condition (unworn, unused, and in original packaging).
Proof of purchase is required.
Conditions
Return & Refund Policy
At Bear Grip, we stand by our products and want you to love your experience.
Return & Refund Policy
At Bear Grip, we stand by our products and want you to love your experience.
You may request a return within 30 days of receiving your order if:
The item is faulty, damaged, or not as described.
You received the wrong product.
Eligibility
To qualify for a return:
Item must be in its original condition (unworn, unused, and in original packaging).
Proof of purchase is required.
Conditions
Email us at support@beargrip.com.au with your order number and reason for return.
We’ll provide return instructions.
Once your return is approved and received, your refund or replacement will be processed within 5–10 business days.
Process
Change-of-mind purchases after 30 days
Gift cards or promotional items
Non-Returnable Items
Return & Refund Policy
At Bear Grip, we stand by our products and want you to love your experience.
You may request a return within 30 days of receiving your order if:
The item is faulty, damaged, or not as described.
You received the wrong product.
Eligibility
To qualify for a return:
Item must be in its original condition (unworn, unused, and in original packaging).
Proof of purchase is required.
Conditions
Email us at support@beargrip.com.au with your order number and reason for return.
We’ll provide return instructions.
Once your return is approved and received, your refund or replacement will be processed within 5–10 business days.
Process
Change-of-mind purchases after 30 days
Gift cards or promotional items
Non-Returnable Items
Return shipping costs are the responsibility of the customer unless the product was faulty or incorrect.
Shipping Costs
All orders are packed and shipped within 1–2 business days (excluding weekends and holidays).
Processing Time
Shipping Options
Standard Shipping (Australia): 3–7 business days
Express Shipping: 1–3 business days
International Shipping: 7–14 business days
Shipping rates are calculated at checkout based on your location.
Delays
While we partner with trusted carriers, unforeseen delays (weather, customs, peak season) can occur.
We’ll always assist you in tracking and resolving issues.
Shipping Policy
Shipping Policy
All orders are packed and shipped within 1–2 business days (excluding weekends and holidays).
Processing Time
Standard Shipping (Australia): 3–7 business days
Express Shipping: 1–3 business days
International Shipping: 7–14 business days
Shipping rates are calculated at checkout based on your location.
Shipping Options
While we partner with trusted carriers, unforeseen delays (weather, customs, peak season) can occur.
We’ll always assist you in tracking and resolving issues.
Delays
Shipping Policy
All orders are packed and shipped within 1–2 business days (excluding weekends and holidays).
Processing Time
Shipping Options
Standard Shipping (Australia): 3–7 business days
Express Shipping: 1–3 business days
International Shipping: 7–14 business days
Shipping rates are calculated at checkout based on your location.
Delays
While we partner with trusted carriers, unforeseen delays (weather, customs, peak season) can occur.
We’ll always assist you in tracking and resolving issues.
Name, email, shipping and billing addresses
Payment information (securely processed via Shopify Payments)
Browsing and purchase history (for analytics and marketing)
Information We Collect
To process and deliver orders
To send order updates, promotions, or product news (with your consent)
To improve our site and user experience
We never sell or rent your personal data to third parties.
Your payment information is encrypted and handled securely through Shopify’s PCI-compliant system.
You may request to delete your personal data anytime by contacting info@thebeargrip.com.au
How We Use It
Bear Grip values your privacy.
We collect only the information necessary to process your orders and improve your experience.
Privacy Policy
Bear Grip values your privacy. We collect only the information necessary to process your orders and improve your experience.
Privacy Policy
Name, email, shipping and billing addresses
Payment information (securely processed via Shopify Payments)
Browsing and purchase history (for analytics and marketing)
Information We Collect
To process and deliver orders
To send order updates, promotions, or product news (with your consent)
To improve our site and user experience
We never sell or rent your personal data to third parties.
Your payment information is encrypted and handled securely through Shopify’s PCI-compliant system.
You may request to delete your personal data anytime by contacting info@thebeargrip.com.au
How We Use It
Bear Grip values your privacy.
We collect only the information necessary to process your orders and improve your experience.
Privacy Policy
Name, email, shipping and billing addresses
Payment information (securely processed via Shopify Payments)
Browsing and purchase history (for analytics and marketing)
Information We Collect
To process and deliver orders
To send order updates, promotions, or product news (with your consent)
To improve our site and user experience
We never sell or rent your personal data to third parties.
Your payment information is encrypted and handled securely through Shopify’s PCI-compliant system.
You may request to delete your personal data anytime by contacting info@thebeargrip.com.au
How We Use It
While we aim to display product details accurately, minor variations in color or finish may occur due to lighting or manufacturing processes.
1. Product Information
Bear Grip reserves the right to cancel or refuse orders suspected of fraud or unauthorised use.
2. Orders & Payments
This does not cover normal wear and tear, misuse, or accidental damage.
3. Warranty
4. Limitation of Liability
5. Intellectual Property
6. Governing Law
Terms and conditions
Terms and conditions
While we aim to display product details accurately, minor variations in color or finish may occur due to lighting or manufacturing processes.
1. Product Information
Bear Grip reserves the right to cancel or refuse orders suspected of fraud or unauthorised use.
2. Orders & Payments
This does not cover normal wear and tear, misuse, or accidental damage.
3. Warranty
4. Limitation of Liability
5. Intellectual Property
6. Governing Law
Terms & Conditions
While we aim to display product details accurately, minor variations in color or finish may occur due to lighting or manufacturing processes.
1. Product Information
Bear Grip reserves the right to cancel or refuse orders suspected of fraud or unauthorised use.
2. Orders & Payments
This does not cover normal wear and tear, misuse, or accidental damage.